Non-flight packages - a holiday that doesn't include a flight If you booked through a travel agent and not directly with STA Travel Limited please speak to your travel agent first for advice. However, no airline on that continent has decided to stop all international flying until April. And of course it'll only be those who have paid a full fare that will be entitled to a cash refund... which means no-one!! The Qantas refund system is a sham.Example,You pay for a fully refundable business class ticket and then have to wait 12 weeks for a refund.You firstly have to wait on hold for hours to be answered by rude foriegn staff from South Africa and New Zealand then your told to wait twelve weeks for the return of your money.It could not get more frustrating and Qantas dos'nt seem to care.A double question online giving the passenger a choice Credit voucher or a Refund would make more sence so the call centres could ease up on call volumes but no Qantas has to further annoy it's loyal passengers.Qantas is fast becoming a carrier without a concience.I have been a loyal Qantas F/Flyer for 32 years with all my bookings in business class so where is thank you for my support when it counts?If it's good enough to except payment on a booking then providing it's 100% flexible passengers should be intitled to an immediate refund.Covid is just being used as a lame excuse. 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I purchased non-refundable tickets for June trip. When will Qantas reopen its international lounges? The suspension will be in place until such time as demand returns.”. However, for those who are able to travel and could put a flight credit to good use before it expires, taking that credit over a refund – particularly if there’s an incentive attached, like bonus value – could prove the most rewarding path. Freqflyer Fiji Airways has canceled everything as well. They still (will once covid is over) operate the best best domestic product, the best FF program in Australia & a large international network with again a great business class. Valid for 12 months, flight credits can be applied towards a new flight reservation, including to destinations other than the one you’d originally booked – such as for domestic travel. I wasn't offered a bonus so I took the cash. A couple of ( European ) airlines haven't processed any refunds since April and no advice on when they will be released , it's an enormous problem for everyone , not only the flyer but the agent and in turn the airline. AnthonySydney, Qantas WILL offer 20% bonus value and/or stack that with a double points or double status credits deal, see my comment further down. Of course my wife was on a cheapo sale fare... who the hell pays full fares on Jetstar to fly to Bali?! Seventy-one flights to and from Fiji – including from Australian capital cities to Nadi – on Saturday on Fiji Airways and Fiji Link have been cancelled due to the category two cyclone. Some other airlines are offering just that. Although admittedly it did say something about cash refunds could be possible depending on what airfare you were travelling on, and to look at the T&C's. Their SYD/LAX daily direct is showing available JAN 11, 2021. This is NOT something offered up front to everyone but if you have a large enough booking and get the right operator you can nail this down as an alternative to Qantas refunding you the entire amount. The process is partial robotic and partial human touch . They are, however, necessary measures to navigate through this crisis. Of course, I do hope they hire someone who knows what they're doing - they need fewer staff and less free tickets handed out to VIPs. Flight status information on all Fiji Airways departures and arrivals for international and domestic flights. It's completely free and we'll never pass your information on to Doesn't matter what fare was purchased if they are the ones who cancel. The almost complete shutdown of all international flights is necessary to respect the various border control restrictions now in place, including from its Nadi hub. Also to San Francisco from January 11. The charges are insane. Already have an Executive Traveller account? I also hold Platinum for life. I'd prefer like for like, with no extra money changing hands. You won’t be charged any change or cancellation fees. Southwest 5. JetBlue 7. 10 weeks is pure ambition. Latest network updates from U.S. Airlines: 1. All Rights Reserved. If you need to speak to someone to book one of the above flights only, please call Reservations on 3304388 or 6720888, or 9103603. I never requested them to be rescheduled. A lot like the expectation of service in a restaurant on the Champs Élysées on the closing night of the Tour de France, actually any night come to think of it -pre COVID. Choose a flight credit and the price paid for your original booking will be converted into a Qantas voucher. Airlines only cancelled flights because govts closed borders. This, I have a right to a refund nonsense, does not apply, if govt not airlines effectively cancelled flights. Yup, had my share of insufferable know-all South Africans on the other end of the line over the years but at least you know what you will be getting when they answer. Panama: Flights to Panama City are suspended until March 28. Regular Fiji is closed to all international travel so your friends are taking a (refund) gamble that that will change and I am assuming they are not Australian citizens or residents as that is another set of hoops. IATA: NAN ICAO: NFFN I said that in my opinion the sorts of trips I am doing, as they often involve training and conferences, won't be running until 2022 so I'd rather take the refund, unless Qantas could do a better deal, as I'd read about other people getting this. We have also engaged with all relevant stakeholders in this regard.”. I am pretty sure Jetstar has been pulled up previously for not refunding flights that they cancelled. Qantas has begun cancelling overseas flights through to the end of March 2021, in yet another sign that the pre-COVID days of easy international travel won't be returning any time soon. I didn’t get offered extra value, either extra points (can’t remember the amount but 5000 rings a vague bell) or DSCs so went with the DSCs. They have four A333s running a regular cargo schedule plus 737s for NZ and some Asian routes so they can quickly open bookings when ScoMo and duttons border force allow it to be economic. Fiji Airways Compensation. Hi Guest, join in the discussion on Qantas begins cancelling international flights until March 2021, Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). “This announcement will inevitably impact our people. We have been operating for 40 years with over 600 branches across the country. We have the added issue of closed international/domestic borders so as an agent we have all but no option to sell anything . In normal circumstances, Qantas has the option to automatically rebook passengerson the next available flight to their original destination, although you're not required to accept that alternative, and under the current circumstances you probably won't be even be in a position to take any 'alternative flight'. think the headline implies that they cancelled all international. All my tickets are in Business Class that are being cancelled. Well I hope they complete the processing of refunds already submitted before they embark on this round. Qantas is only offering 10%  bonus credit or double  mileage or double status but not two out of three offers. Now have disputed transaction on my credit card. If they don't have unrestricted flights Fiji/OZ & NZ soon, then China will be in there handing out $100 zillion loans, that will never be repaid. Working with foreign embassies and Governments, Fiji Airways will mount one-off recovery flights on an ad-hoc basis during the suspension period as necessary to allow citizens/residents to return home or to their point of origin. FJ910/810 with under 3 hours at NAN with new A350 operating both sectors & opposite coming back JAN 25, 2021. Haha, an arrogant South African, who would have guessed. Friends looking for cheaper options looked at Fiji airways site & couldn't find any flights Nadi/LAX until January 10, but flights Brisbane, Sydney & Melbourne to Nadi prior to that date are very much alive. I haven't received refunds for cancelled flights from March. But then when we have the service cancelled it takes for ever to get our money back. American Airlines 2. Seventy-one flights to and from Fiji – including from Australian capital cities to Nadi – on Saturday on Fiji Airways and Fiji Link have been cancelled due to the category two cyclone. Airlines have cancelled and rescheduled flights to Fiji as a category 2 tropical cyclone makes its way toward the island nation. Over 70 Fiji Airways flights scheduled for Saturday were cancelled, including outbound flights to Melbourne, Sydney and Brisbane. Russia: All flights to St. Petersburg have been cancelled. My partner and I booked flights on March 22 for a direct flight from Christchurch to Nadi. Qantas won’t speak to me as I booked through a travel agent. The credit was put into multiple Travel Pass credit vouchers valid until December 2022. Answer 1 of 6: Has anyone dealt with Fiji Airways where they have cancelled a flight without letting you know and won't respond to refund requests? Just looking for some advice, a friend of mine has just had her flight cancelled from Sydney to Hong Kong by Fiji Airlines, they offered her an alternative flight 2 days later which doesn't suit as she'll miss the event she's scheduled to attend.. She's now asking Fiji Airways for a refund to which they are flat out refusing to give her. It will be interesting to see what QANTAS does about status extensions. The other day they operated a special Bangkok - Tel Aviv flight to transport Thai migrant workers to Israel. I am platinum &got a call out of the blue recently offering me additional points or double status credits on a recently cancelled domestic itinerary, redeemable any time up to 2022, so it’s definitely not urban legend. Delta Air Lines 3. If I had a Jan 1, 2021, flight SYD/LAX coming home 2 weeks later, I would expect to be able to get on same flights Jan 1, 2022 with same return dates, with no cost difference whatsoever (or possibly 1 day different due to change of days year to year). 20 March 2020: Fiji Airways, Fiji’s National Airline, has today announced that it will suspend all international flights until the end of May, with the exception of twice-weekly services between Singapore and Nadi. Fiji Airways is still hoping to fly Australia to Fiji from 1OV 1, 2020. We were booked to fly from Sydney to Fiji, 3 hr stopover at Fiji, then on to Tokyo. Return services between Suva and Sydney, Auckland and Port Vila, along with services between Apia-Honolulu and Christmas Island (Kiritimati)-Honolulu are also suspended with immediate effect. Virgin opens Melbourne’s The Club lounge to everybody, Qantas, Virgin Australia status war targets 31 airlines, Virgin launches status match for Oneworld, Emirates, AirNZ, Apple's own cellular modem could finally launch 5G MacBooks, Apple's new $900 AirPods Max noise-cancelling headphones, Apple's next Mac M2 laptop chips could out-muscle Intel, The Executive Traveller 2020 Christmas Gift Guide, Australian approval of Pfizer vaccine expected in January. We try to be as accurate as possible, but things can change fast. “We are mindful of the importance of Fiji Airways to Fijian tourism and the Fijian economy. Login now. A 20% bonus, when the fare is 30% more ? “We are a resilient business and a proud national airline, and are taking actions needed at this time in response to the current situation,” added Mr. Viljoen. Regular flyer, you're probably right. Not sure what you mean. 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This encompasses flights removed from the airline's schedule in mid-July, which prevented new bookings from being made, but were not officially cancelled: a crucial step which meant existing bookings remained active, leaving would-be passengers in limbo. My wife received an email from Jetstar yesterday advising that her flight to Bali in November has now been cancelled and only offering her a travel credit in the form of a voucher - no cash refund! Good thing I'm not intending on flying anywhere with Qantas. Offer ends 31st March 2021. 14 July 2020: Fiji Airways, Fiji’s national airline, has extended international flight cancellations through to the end of August. Alternatively, you can choose a flight credit or a refund. I was not offered any incentive to take a voucher even though I asked. Sara Gul are you saying that you received 20% refund credit plus either double  mileage or double status? Certainly understand the frustration and i have experienced the same, but will i stop flying Qantas when all this is over .... no. Presumably they are hoping to get new bookings and payments to offset refunds. They did this within hours of me sending them an email. We submitted a request for refund (on medical grounds not Covid) for approximately $15000 on 3 March and still waiting. Frequently asked questions. Read more: Qantas offers travel credit incentives over refunds for cancelled flights. Qantas offered the 10% added value or the double points or status credits to keep this in 'Travel Pass' credit. I have a $3,000 refund due for a trip to Japan. As for THAI, my hotel voucher that was about to expire had it's points re-credited and their validity extended until Dec 31, 2021, in addition to the points I already had on my account. Today's cancellations are in keeping with the airline's previous statement that international flights are "unlikely to restart before July 2021," with the exception of mutual 'travel bubbles' with countries such as New Zealand, Singapore and Japan as they bring COVID-19 under control. I believe that they've handled my request very well. ok sorry, I just presumed most people didn't book directly with qantas. Anthony, see the link in this article above, several ET readers have reported this. Qantas is not putting that on the table as a 'starting offer' but they do have latitude to go there, and just remember, YOU are the one in the driver's seat here, you can say to them "20% bonus and double status credits, or I'll take my refund thanks" and of course it could depend on the value of your booking, you'd want to be sitting on many thousands of dollars of cancelled flights. Now the game has changed. Hi Guys. They are ever going to offer like for like as fares change depending on season, day of the week, demand etc. (so maybe the bubble to NZ will include Fiji soon, or fiji will be looking to anyone for aid & we don't want them getting dodgy loans from china, which they'll never ever be able to repay). Probably because they have so many passengers to refund world wide mine too six weeks for the refund to appear in my bank account. If you’ve forgotten your password, simply enter your email address Fiji Airways will operate the last return Auckland-Nadi service on Sunday 22nd March. Thank you for the link but have you received the 20% bonus and or double miles or status credits. Some Qantas and Virgin flights between Australia and Fiji were also cancelled or delayed. Qantas has previously noted that "should travel between Australia and other countries open up and demand returns, we can add more flights back into our schedule. 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